FAQs

WHERE ARE WE LOCATED?

We are located in Evanston Gardens, South Australia.

 

SHIPPING.

Standard shipping is a flat rate of $12.00

We offer FREE SHIPPING on all orders over $150.00

Tilly's Boutique ships worldwide. 

All orders are shipped with Australia Post. 

We will not be held liable for late, lost or damaged items once they have left our premises. If in the event something like this occurs you will need to follow up directly with Australia Post. 

Please note postage costs are non refundable. 

Any items that are returned to sender will incur additional re-postage costs.

 

TURN AROUND TIMES.

Pre-order time frame is approxiamately 3 - 5  weeks. Please note that approximate time frames are listed on each pre-order item - this is an approximation only. Keep in mind some items will come earlier than this. 

Sometimes items may go over this time frame due to delays beyond our control.

Orders that contain both in stock and pre-order items will be shipped together once the pre-order item/s have arrived. 

 

          REFUNDS AND EXCHANGES.

Its important to us here at Tilly's Boutique that you are happy with your order, products and service you have received with us. 

If for any reason you wish to exchange an item you have received, we happily offer exchanges as per our policy below.

CONDITIONS OF AN EXCHANGE

To be eligible for an exchange, your item must be unused with tags still attached where applicable, and in the same condition that you received it. Items must also be in the original packaging, unopened and unworn or washed.

To complete your exchange, you may need to have the item returned for inspection prior to the agreement of an exchange. Please contact Tillysboutique@outlook.com for further assistance with your exchange.

* If you need to return an item, postage to return the item is your responsibility and cannot be reimbursed. 

 

REFUNDS 

We do not offer refunds for change of mind purchases. For Manufacturing Faults, please see below. 

 

MANUFACTURING FAULTS 

If an item arrives to you with a manufacturing fault, meaning the item is completely unwearable or unusable, we are very sorry. 

Please contact our Customer Care Team at Tillysboutique@outlook.com for assistance. 

* If you have a manufacturing fault and the team have requested it be returned for assessment, postage costs are covered by yourself. If the item is deemed faulty through no fault of your own, this cost may be reimbursed. 

We reserve the right to refuse a refund on items we deem not to be a manufacturing fault.

 

CANCELLING AN ORDER

Once you place your order, we cannot alter, exchange or refund your order. On the rare occasion a cancellation may be issued, there is a $10.50 cancellation fee. This can be redeemed online.

 

 

HOW DO I KNOW IF I HAVE A PRE ORDER ITEM?

Each listing on our website will let you know in the product description if you are looking at a Preorder item. The description of an item is an important paragraph that assists you in choosing your item. Its important that you read this information prior to ordering as we cannot alter nor refund any pre order items if you simply didn't read the description. 

 

I DIDN'T KNOW I HAD A PRE ORDER, HOW DO I CANCEL?

If you have selected a Pre order Item, and didn't realise, there is only ONE reason why. You simply didn't read about the item you have purchased. We describe an item individually, to ensure you read the description. We cannot enforce you read but also will not be held responsible if you didn't read the description. 

Unfortunately, we cannot cancel Pre order items. 

 

WILL I RECEIVE AN ORDER CONFIRMATION?

Yes! Our website will send you an order confirmation within the minute after you have successfully made a purchase. If you didn't receive one in your inbox, please check your spam. If its still not there, please email us at Tillysboutique@outlook.com to check you have input the correct contact details.

 

WILL YOU CONTACT ME AFTER ABOUT MY PRE ORDER I HAVE ORDERED?

We only send 2 emails, one is for order confirmation and the other is for order dispatch. We do not keep every order personally updated due to the amount of orders we process and the variety of stock we carry.

 

WILL I RECEIVE A TRACKING NUMBER ONCE MY ORDER HAS BEEN POSTED?

Yes! Each order is issued with a tracking number once your order has been initiated to be dispatched.

If you have an international order outside Australia, and you have selected Air Mail or standard shipping at the checkout, there is no tracking. 

 

 

I HAVE IN STOCK AND PREORDER ITEMS, WILL YOU SHIP THE IN STOCK FIRST?

If you have both pre order items and in stock items, you are subject to the pre order timeframe which is currently found on our Shipping Information.

 

For further information or assistance that cannot be located on our website, please use the 'Contact Us' page